Privacy Policy: How We Protect Your Information

Your privacy matters to us. This page explains in plain language what information we collect when you use our website, what we will never ask you for, and the choices you have.

Our Promise to You

• We never ask for your password, OTP, bank details or card details.
• We do not sell your personal data.
• We collect only basic visit information, so we can keep our website running smoothly and improve it.
• Our sign-up and login forms connect you to the U9play gaming platform, which handles whatever you type into them.
• You can contact us about your data at any time at [YOUR CONTACT EMAIL].

Who We Are

U9play runs this website at u9playmy.my. We help players in Malaysia register, log in and get the app for the U9play gaming platform. The platform itself runs accounts, deposits and games under its own terms and privacy policy.

Information We Collect

• Visit information, collected automatically: your IP address, browser and device type, the pages you view, the page that brought you here, and the date and time of your visit.
• Cookie and analytics information: small files and similar tools that help our pages work and show us how the site is used.
• Messages you send us: if you email us, we receive your email address and whatever you choose to write.

What We Will Never Ask You For

We will never ask for your password, your OTP, your bank or card details, or copies of your identity documents. If anyone claiming to be us asks for these, do not share them.

How Our Sign-Up and Login Forms Work

Our Register and Login pages show forms from the U9play gaming platform. They load from the platform’s own secure address, which you can see above each form. When you type into them, your details go straight to the platform, and its privacy policy applies. This keeps your password and OTP out of our hands entirely. Please check the address above the form before you type. If you prefer, open the form in its own tab with the Open in New Tab button.

Referral Links and QR Codes

Some links and QR codes on our website carry a referral code. When you use one, the link may pass through a redirect service, and the U9play platform and that service may record that the visit came from us, along with technical details such as your IP address and device. If you sign up, we may earn a commission at no extra cost to you.

Cookies and Analytics

We use cookies and similar tools to keep our pages working, remember basic preferences and protect the site. We also use [NAME OF YOUR ANALYTICS TOOL] to measure visits. You can control or delete cookies in your browser settings, though blocking some of them may affect how parts of the site work.

How We Use Your Information

• To run and protect our website.
• To understand which pages are useful, and to make them better.
• To reply to messages you send us.
• To meet our legal obligations.

Who We Share It With

We may share limited information with our hosting provider, our analytics tool, the redirect services behind our referral links, and the U9play platform, only as described above. We may also share information with the authorities where the law requires us to.

How Long We Keep It

We keep visit logs and analytics information for [RETENTION PERIOD, for example 12 months]. We keep emails for as long as we need them to reply to you and maintain our records.

Your Choices and Rights

You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it. If you are in Malaysia, you may also have rights under the Personal Data Protection Act 2010, including the right to request access to and correction of your personal data. Write to us at [YOUR CONTACT EMAIL] and we will reply as soon as we reasonably can. For anything you entered into the platform’s forms, contact the U9play platform directly.

Age Limit

Our website is for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has sent us information, email us and we will delete it.

Keeping Your Information Safe

Our website uses an encrypted HTTPS connection, and we take reasonable steps to protect the information we hold. No website can promise absolute security, so please never share your password or OTP with anyone, including us.

Changes to This Policy

We may update this policy when our website or the tools we use change. The date at the top shows when it was last updated.

Contact Us

Questions about this policy or your information? Email us at [YOUR CONTACT EMAIL].

Frequently Asked Questions

Why does the form show a different web address?

The form loads from the platform’s own secure address, which is why it differs from ours. Check the address above the form before you type, or open it in a new tab.

Do you track referral links?

Yes. Links and QR codes with a referral code may be recorded by the U9play platform and the redirect service, so a sign-up can be linked back to us.

Do you sell my personal data?

No. We do not sell your personal data.

How do I ask you to delete my data?

Email us and we will delete the personal data we hold about you, unless the law requires us to keep it. For information entered into the platform’s forms, contact the U9play platform directly.

Which privacy policy covers my gaming account?

Your gaming account is run by the U9play gaming platform, so its privacy policy applies to it.